Refund policy

At Rosella Flash, we want you to feel confident when shopping with us. If your purchase isn’t quite right, we’re here to make the return process as simple as possible. 💕

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify, items must be:

  • Unworn and unused
  • In their original condition
  • Unwashed and unaltered
  • Free from stains, makeup, perfume, or other odors
  • With original tags attached

Items that show signs of wear or damage may not be accepted.

2. Items Not Eligible for Return

For hygiene and product-safety reasons, certain products are not eligible for return, including:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie and intimate apparel
  • Earrings
  • Personalized or customized items

Final Sale products cannot be returned or exchanged.

3. How to Request a Return

Please contact us before sending your item back. 💌

Include:

  • Order number
  • Full name
  • Email address used to place the order
  • Item(s) you wish to return
  • Reason for the return

Email: vip@rosellaflash.com

Our Customer Care Team will review your request and provide the appropriate return instructions.

Please do not send a return to our business address unless specifically instructed by our team.

4. Return Shipping

For returns due to sizing, personal preference, or other non-defective reasons, the customer is responsible for return shipping costs.

We recommend using a shipping service with tracking and keeping your receipt until your return has been completed.

Rosella Flash is not responsible for return packages that are lost or damaged during return transit.

5. Refunds 💰

After we receive and inspect your return, we will notify you whether the return has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the issue was caused by an error on our part.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Clear photos of the item
  • Photos of the packaging, if applicable
  • A brief description of the problem

We’ll review the information and work with you to find an appropriate solution. ❤️

7. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has already shipped.

8. Contact Us

For questions regarding returns or refunds:

Rosella Flash
📧 vip@rosellaflash.com

2320 N Haines Ave
Rapid City, SD 57701
United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.