Shipping policy

At Rosella Flash, we want your order to arrive safely and smoothly. 💕 We currently offer domestic shipping within the United States. Please review the shipping options below.

1. Shipping Options

The available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding U.S. holidays.

During promotions, holidays, or periods of high order volume, processing may take slightly longer. We appreciate your patience. ❤️

3. Tracking Information

Once your order has been shipped, a shipping confirmation email with tracking information will be sent to you.

Please allow some time for the tracking information to update after the package has been handed to the carrier.

4. Shipping Address

Please carefully review your shipping address before completing your order.

Make sure your:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

are entered correctly.

If you notice an address error after placing your order, please contact us as soon as possible at vip@rosellaflash.com. We will do our best to assist, but address changes cannot be guaranteed once an order has entered processing or shipped.

5. Delivery Delays

Estimated delivery times may occasionally be affected by circumstances outside our control, including:

• Severe weather 🌧️
• Carrier delays
• Holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete address information

A temporary lack of tracking updates does not necessarily indicate that a package has been lost.

6. Lost, Damaged, or Incorrect Orders

If your package arrives damaged, appears to be lost, or you receive an incorrect or incomplete order, please contact our Customer Care Team.

Please provide your order number, tracking information, and photos when applicable so we can review the situation and assist you.

7. Multiple Packages

Depending on product availability and fulfillment arrangements, items from one order may occasionally be shipped separately.

If this happens, you may receive multiple tracking numbers and separate delivery notifications.

8. Contact Us

For shipping questions or assistance with your order:

Rosella Flash
📧 vip@rosellaflash.com

2320 N Haines Ave
Rapid City, SD 57701
United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.